This Refund & Cancellation Policy applies to B2C Club memberships and related services.

RetailDhar is offered as part of eligible B2C Club memberships.

Where RetailDhar is subscribed to as a standalone software service, the applicable RetailDhar Refund & Cancellation Policy shall govern that subscription.

After the product demonstration, if the customer decides not to continue before live account activation, B2C Club will refund the membership amount received.

GST and applicable taxes are non-refundable.

One-Time Service Fee (if charged) is non-refundable.

Any other non-refundable statutory, payment gateway, or third-party charges shall not be refunded.

Refund requests must be submitted before live account activation.

Where partial payment is permitted for eligible membership plans, any refund before live account activation shall be limited to the amount actually received after deduction of the applicable non-refundable charges.

Once the member provides consent and the live account is activated by B2C Club, the membership shall be deemed active.

Refund requests after activation may be submitted only after completing 12 months of active membership, if the member is genuinely dissatisfied with the services provided.

Each refund request shall be reviewed individually based on service usage, support history, compliance with the Terms & Conditions, and the reasons provided for the refund request.

Approval or rejection of any refund request after live account activation shall be at the sole discretion of B2C Club, unless otherwise expressly guaranteed under a written offer or applicable law.

Failure to use the software, membership benefits, or services after activation shall not, by itself, entitle the member to a refund.

GST and statutory taxes are non-refundable unless otherwise required by applicable law.

One-Time Service Fee is non-refundable.

Hardware charges are non-refundable.

Third-party service charges are non-refundable.

Payment gateway charges are non-refundable.

Charges for services already rendered are non-refundable.

If B2C Club provides a Referral Policy or Referral Program from time to time, any referral rewards, referral credits, cashback, wallet credits, promotional benefits, or similar incentives shall be governed by the applicable Referral Policy.

In the event of a membership cancellation, refund, fraud, misuse, or violation of the applicable Referral Policy or the Terms & Conditions, B2C Club reserves the right to revoke, adjust, recover, or cancel any referral benefits in accordance with the applicable Referral Policy.

Members may request cancellation of their membership at any time.

Cancellation will stop future renewals, where applicable.

Cancellation does not automatically entitle the member to a refund.

Members may upgrade their membership plan at any time by paying the applicable difference in membership fees.

Where an introductory offer, promotional discount, or extended validity has been granted at the time of purchase, the same may be considered for eligible upgrades completed within the original billing cycle, subject to the applicable offer terms.

Downgrading to a lower membership plan is not permitted during the current billing cycle.

Approved downgrade requests shall become effective only from the next billing cycle and shall be subject to review by B2C Club.

Membership pricing does not include hardware unless expressly stated.

Hardware purchased separately from B2C Club shall be governed by the applicable supplier's warranty and return policy and is not covered under this Refund & Cancellation Policy unless otherwise agreed in writing.

Refund requests must be submitted through the official support channels along with the registered mobile number, ID (if available), payment details, and the reason for the refund request.

Approved refunds shall generally be processed within 7 to 15 business days from the date of approval.

Refunds shall ordinarily be processed to the original payment method wherever reasonably possible.

Actual credit timelines depend upon banks, payment gateways, card issuers, UPI providers, or other financial institutions.

B2C Club reserves the right to reject or refuse any refund request involving fraud or suspected fraudulent activity.

Refund requests involving misuse of membership benefits may be rejected.

False or misleading claims may result in refusal of a refund request.

Abuse of promotional offers may lead to rejection of a refund request.

Violation of the Terms & Conditions may result in refusal of a refund request.

Violation of the applicable Referral Policy may result in refusal of a refund request.

Any other activity that may adversely affect B2C Club, its members, partners, or operations may result in rejection of a refund request.

B2C Club reserves the right to amend, modify, or update this Refund & Cancellation Policy at any time.

Any revised version shall become effective from the date it is published on the official B2C Club website, unless otherwise required by applicable law.

For any questions regarding this Refund & Cancellation Policy or to submit a refund request, please contact B2C Club.

B2C Club is a product of Nandhar Technologies LLP.

Email: support@b2cclub.com.

By purchasing or using a B2C Club membership, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.