B2C Club, operated by Nandhar Technologies LLP .

B2C Club is a membership-based business ecosystem that provides business management solutions, growth services, digital tools, and software products, including RetailDhar, to help businesses manage, operate, and grow more efficiently.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal information when you access or use our website, mobile applications, RetailDhar software, membership services, customer support, and any other products or services offered by B2C Club.

We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India).

By accessing or using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

By creating an account, registering for membership, purchasing a subscription, accessing, or using B2C Club, RetailDhar, or any related services, you consent to the collection, use, storage, processing, and disclosure of your information as described in this Privacy Policy.

Where required by applicable law, we will obtain your consent before processing your personal data.

You may withdraw your consent at any time by contacting support@b2cclub.com. However, withdrawing consent may affect our ability to provide certain products, features, or services.

Depending on the services you use, we may collect different categories of information.

Personal Information: Full name, mobile number, email address, profile photograph (if provided), date of birth (where applicable), business designation, and communication preferences.

Business Information: Business name, business category and type, GSTIN (where applicable), business registration details, business address, business location, branch information, and business contact details.

Account Information: Username, encrypted password, login activity, device identifiers, user preferences, and account settings.

Business Data: Sales invoices, purchase invoices, inventory records, product catalogue, customer information, supplier information, employee records, credit transactions, expense records, business reports, analytics, and dashboards processed through RetailDhar.

Business data remains the property of the respective member business.

Payment Information: Membership plan, subscription details, payment status, transaction reference numbers, billing address, and tax invoice details.

We do not store complete debit card numbers, credit card numbers, CVV, UPI PINs, internet banking credentials, or similar sensitive payment information. Payments are processed through authorized third-party payment service providers.

Automatically Collected Information: IP address, browser information, device model, operating system, app version, session information, log files, crash reports, usage statistics, and network information.

We may collect information when you register as a member, create an account, subscribe to RetailDhar, purchase a membership plan, complete registration forms, contact customer support, use our website or mobile application, make payments, participate in surveys or promotional campaigns, communicate with us, upload documents or business information, or use any feature or service provided by B2C Club.

We may also receive limited information from trusted third-party service providers where necessary to provide our services.

We use your information to create and manage your account.

Verify your identity and provide RetailDhar software and B2C Club membership services.

Process subscriptions, payments, invoices, and reports.

Provide customer support and personalize your experience.

Improve software performance and develop new features and services.

Send important account notifications, service updates, billing reminders, and security alerts.

Respond to inquiries and requests.

Detect, investigate, and prevent fraud, abuse, or unauthorized activities.

Maintain platform security and conduct analytics and business intelligence.

Comply with legal and regulatory obligations and enforce our Terms & Conditions and other policies.

We process only the information reasonably necessary to provide and improve our services.

We may generate anonymous or aggregated information that does not identify any individual or business.

Such information may be used for product development, research and analysis, business insights, performance measurement, service improvements, statistical reporting, and market analysis.

Anonymous and aggregated information does not constitute personal data and may be retained and used without limitation where permitted by applicable law.

We process personal information based on one or more legal grounds including your consent, performance of a contract with you, compliance with applicable legal obligations, our legitimate business interests, protection of our legal rights, prevention of fraud and misuse, and any other lawful basis permitted under applicable law.

Where consent is required by law, you may withdraw your consent at any time, subject to legal or contractual limitations.

Business data entered into RetailDhar remains the property of the respective member business.

B2C Club acts as a service provider in processing such data solely for the purpose of delivering subscribed services.

We do not claim ownership of your sales records, inventory, customer database, supplier database, invoices, reports, or any other business information stored within our platform.

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

We may share your information with trusted third-party service providers such as cloud hosting providers, payment gateways, SMS providers, email providers, WhatsApp communication providers, analytics providers, customer support platforms, IT infrastructure providers, security and fraud prevention services, and other technology partners required for service delivery.

These service providers are authorized to process information only for providing services on behalf of B2C Club and are contractually required to protect your information and maintain appropriate confidentiality and security measures.

We may disclose your information where required or permitted by applicable law, including court orders, government requests, regulatory authorities, law enforcement agencies, legal proceedings, protection of our legal rights, and investigation of fraud or illegal activities.

If B2C Club or Nandhar Technologies LLP undergoes a merger, acquisition, investment, sale of assets, business restructuring, or similar corporate transaction, your information may be transferred to the successor or acquiring entity while remaining subject to this Privacy Policy or another policy providing substantially similar protection, unless otherwise required by applicable law.

Protecting your information is important to us.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal and business information from unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Our security measures may include secure cloud infrastructure, encryption of sensitive data where appropriate, role-based access controls, password protection, secure authentication, network and application security measures, activity logging and monitoring, regular system updates and security patches, backup and disaster recovery procedures, and internal access controls based on business need.

Although we strive to use commercially reasonable security measures, no method of electronic storage or internet transmission is completely secure. Accordingly, we cannot guarantee absolute security.

If we become aware of a security incident involving personal information, we will promptly investigate the matter and take reasonable steps to contain, mitigate, and remediate the incident.

Where required by applicable law, we may notify affected users and the appropriate regulatory or governmental authorities.

We encourage users to immediately notify us if they suspect unauthorized access to their account or any security-related concerns.

We retain your information only for as long as necessary to provide our services, maintain your account, fulfil contractual obligations, comply with legal, tax, accounting, audit, or regulatory requirements, resolve disputes, prevent fraud, enforce our agreements, and protect our legal rights.

Business data may continue to be retained for backup, security, compliance, or disaster recovery purposes for a reasonable period following account closure, where permitted or required by applicable law.

You may request deletion of your B2C Club account by contacting us at support@b2cclub.com.

Upon receiving a valid request, we will take reasonable steps to delete or anonymize your personal information, subject to legal, regulatory, tax, accounting, audit, fraud prevention, security, contractual, and dispute resolution requirements.

Deletion of your account may result in permanent loss of access to RetailDhar, membership benefits, stored business data, reports, invoices, and other associated services.

We recommend exporting any information you wish to retain before requesting account deletion.

Our website and applications may use cookies, local storage, session identifiers, device identifiers, analytics technologies, and similar technologies that improve functionality and user experience.

These technologies help us maintain secure sessions, remember your preferences, improve application performance, analyze website usage, enhance security, and improve customer experience.

You may disable cookies through your browser settings. However, some features of our services may not function properly if cookies are disabled.

For more information, please refer to our separate Cookie Policy.

Subject to applicable law, you may have the right to access your personal information.

You may request correction of inaccurate or incomplete information and update your personal information.

You may request deletion of your personal information where permitted by applicable law.

You may withdraw your consent where applicable and request a copy of your personal information.

You may object to or restrict certain processing activities where permitted by law.

You may submit complaints regarding the handling of your personal information.

To exercise these rights, please contact us at support@b2cclub.com.

We may request reasonable verification of your identity before processing your request.

Members using RetailDhar or any B2C Club service to collect, store, process, or manage information relating to customers, employees, suppliers, or other individuals are responsible for ensuring that such information is collected and processed in compliance with applicable laws.

Members are responsible for obtaining any required notices or consents before collecting personal information.

Members must maintain the accuracy of the information they collect and use personal information only for lawful business purposes.

Members are responsible for protecting the confidentiality of their account credentials and preventing unauthorized access to their accounts.

Members must promptly notify B2C Club of any suspected unauthorized access or misuse of their account.

B2C Club acts as a service provider for such business data and is not responsible for the member's independent legal or regulatory compliance obligations relating to the collection or use of third-party personal information.

Our services may integrate with or provide access to third-party products and services to enhance your experience.

These services may include payment gateways, messaging platforms, cloud hosting providers, accounting integrations, logistics partners, analytics providers, and other technology service providers.

These third-party services operate independently and are governed by their own terms, privacy policies, and practices.

B2C Club is not responsible for the privacy practices, content, or security of third-party services.

We encourage you to review the privacy policies of any third-party services before using them.

B2C Club and RetailDhar are intended for use by businesses and individuals who are at least 18 years of age.

We do not knowingly collect personal information from children.

If we become aware that personal information relating to a child has been collected without appropriate authorization, we will take reasonable steps to delete such information in accordance with applicable law.

We may send communications relating to service announcements, account and security notifications, billing reminders, membership information, product updates, feature releases, promotional offers, educational content, and customer surveys.

Where required by applicable law, we will obtain your consent before sending marketing communications.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting support@b2cclub.com.

Please note that you cannot opt out of essential service-related communications necessary for the operation of your account.

Your information may be processed or stored on servers located within or outside India where required for the delivery of our services.

Where personal information is transferred across jurisdictions, B2C Club will take reasonable measures to ensure that appropriate safeguards are implemented and that such transfers comply with applicable laws and contractual obligations.

B2C Club is committed to processing personal data responsibly and in accordance with the applicable provisions of the Digital Personal Data Protection Act, 2023, and other applicable laws.

Where applicable, users may exercise their rights under the Digital Personal Data Protection Act, 2023 by contacting us at support@b2cclub.com.

This Privacy Policy may be translated into other languages for your convenience.

In the event of any inconsistency, conflict, or ambiguity between a translated version and the English version, the English version shall prevail to the extent permitted by applicable law.

We may update or modify this Privacy Policy from time to time to reflect changes in our services, legal requirements, business operations, or industry practices.

Any revised version will be published on our website and applications with an updated Version, Effective Date (where applicable), and Last Updated date.

Your continued use of our services after the revised Privacy Policy becomes effective constitutes your acceptance of the updated Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions.

It should also be read together with our Refund & Cancellation Policy.

Our Cookie Policy forms part of this Privacy Policy.

Our Service Level Agreement (SLA) and any additional policies, guidelines, or notices published by B2C Club from time to time also apply where relevant.

Together, these documents govern your use of B2C Club, RetailDhar, and all related products and services.

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the processing of your personal information, you may contact our Grievance Officer.

Grievance Officer: B2C Club (Operated by Nandhar Technologies LLP).

Email: support@b2cclub.com.

We will acknowledge and respond to your request within the timelines prescribed under applicable law.

If you have any questions, feedback, or concerns regarding this Privacy Policy or our privacy practices, please contact us.

B2C Club (Operated by Nandhar Technologies LLP).

Email: support@b2cclub.com.

Website: https://www.b2cclub.com.

By creating an account, registering for membership, purchasing a subscription, accessing, or using B2C Club, RetailDhar, or any related products or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue the use of our website, applications, software, membership services, and any other products or services offered by B2C Club.